SHIPPING LOCATIONS

All orders are shipped from our warehouse in Adelaide.

Glow Ring Light Co. currently ships to all metropolitan and regional areas throughout Australia and New Zealand. We have valued customers enjoying our products throughout New South Wales, Victoria, South Australia, Tasmania, Western Australia, Northern Territory, Queensland and Australian Capital Territory.

If you are outside of Australia and New Zealand here we currently ship and looking to purchase from us, please contact us hello@glowringlightco.com.au and we will endeavour to help!

SHIPPING OPTIONS & COSTS

Australian Customers

We use a variety of carriers to deliver our orders depending on our customer’s location. These include Australia Post, Aramex Couriers, Couriers Please and StarTrack. 

Our regular shipping rates are as follows:

• Orders under $50: Flat rate of $6.95 Australia Wide
• Orders over $50: Free shipping is automatically applied at the checkout

You asked, we listened! We know that sometimes you need your order like… yesterday. We are now pleased to offer flat rate express shipping Australia wide to speed things up for you.

Our express shipping rates are as follows:

• Flat rate of $12.95 for small packages (pocket ring lights, desktop ring lights, clip on ring lights)
• Calculated at the time of checkout for large packages (floor standing ring lights, wall/ceiling mounts) 

New Zealand Customers

Commencing May 2022, we are now proud to be shipping our ring lights to New Zealand! We offer standard shipping and use DHL eCommerce (NZ Parcel Direct) and Australia Post to service these deliveries. If you are needing to order express, please get in touch with us directly prior to ordering to confirm express rates.

Shipping rates apply and are calculated at the time of checkout.

SHIPPING TIMEFRAME

As soon as your order has been placed and payment has been received, a chain of events is set in motion to package your order and have it dispatched from our Adelaide warehouse as soon as possible!

We aim to ship all orders within 24 hours of your order being confirmed. Orders placed over the weekend/public holiday will be processed the following business day. The following table has been prepared as a guide.

Please note that we cannot make any guarantees relating to how long your order will take to reach you. Please allow for potential delays around peak times, such as Christmas.

Glow Ring Light Co. will deny all requests for refunds initiated because of shipping delays outside of our control. If you are concerned about a delay to your package, please contact us and we would be happy to investigate!

TRACKING 

Tracking information (where available) will automatically be sent to the email address entered at the time of checkout. Please ensure you check your spam folder if you have not received tracking information within 2 business days.

Please note, if you order more than 1 item, items may arrive in multiple packages, and so may not necessarily arrive on the same day.

SHIPPING DELAYS

Please note we will deny all requests for refunds initiated because of shipping delays outside of our control. We make no guarantees as to the delivery time, on free or express postage, and can only ever provide our best estimate on how long a product will take to reach you. We will always do our very best to get your order to you as quickly as possible.

By shopping with us, you automatically agree to this mutual understanding that Glow Ring Light Co. will not be held liable for any delays experienced whilst your order is in transit or any inconveniences caused to you. No order cannot be cancelled on the basis that you have not yet received it.

If you have concerns about the whereabouts of your order, please contact us at hello@glowringlightco.com.au and we will do everything in our power to locate and ensure your order is delivered ASAP.

FREE SHIPPING OVER $50 | OVER 5,000 RING LIGHTS SOLD | BUY NOW, PAY LATER WITH AFTERPAY

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