Returns Policy
The Fine Print…
Here at Glow Ring Light Co., we hope you find a product that you love and will serve you well for years to come.
Not sure what ring light you need? Please don’t hesitate to reach out to our friendly and knowledgable team prior to placing your ordering for some advice!
Change of Mind
Placed an order and it’s not quite right? Products can be returned to us for an exchange or refund, however they must be in the new and unused condition, with all of the parts, packaging, boxes and accessories where relevant.
Returns must be initiated within 7 days of delivery.
The buyer is responsible for return shipping and tracking information must be provided to us.
All refunds will be subject to a 15% restocking fee, which will be deducted from the final amount to be refunded.
We reserve the right to deny refuse a refund, or refund a lesser amount, if we deem the product has been used and is not in resalable condition.
We do not accept change of mind returns for bulk orders (5 units or more). Please reach out to us if you need help choosing the right product.
Incorrect, Faulty or Damaged Item Supplied
If you have received a product that is incorrect, faulty or damaged, please reach out to us as soon as possible, including details of the issue and relevant photos/video.
For any incorrect, faulty or defective products, we will endeavour to replace the item as quickly as possible. We may request that the item be returned to us so we can verify and investigate the defect prior to issuing a replacement or refund.
We reserve the right to offer a full refund if the replacement product is not available.
Shipping Delays
Glow Ring Light Co. reserves the right to deny all requests for refunds initiated because of shipping delays outside of our control. We make no guarantees as to the delivery time as we use standard couriers such as Australia Post, Aramex Couriers and Couriers Please to ensure we can keep our postage to you completely free, regardless of your order size or location!
To initiate an exchange, return or refund, please contact us via the link below.
FREE SHIPPING OVER $50 | OVER 5,000 RING LIGHTS SOLD | BUY NOW, PAY LATER WITH AFTERPAY
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