Frequently Asked Questions
Find Your Answers Here…
Whether you have a question about how to order from Glow Ring Light Co. or a shipping enquiry, we hope you’ll find the answer you are looking for here! If not, please reach out to us at email@example.com.
FAQS ABOUT SHOPPING WITH GLOW RING LIGHT CO.
COVID-19 UPDATE (Last updated 26th November 2021)
It’s business as usual here at Glow Ring Light Co and as we roll into the Christmas season, we’re busier than ever! We are pleased to announce that we have all ring lights & accessories back in stock in our Australian warehouse and hope to be sending one your way soon!
All products are shipped from warehouse in Sydney and are typically dispatched within 1-2 business days.
We are also pleased to let you know that most orders are arriving still arriving within the timeframe specified below, though please continue to be patient in case there is a slight delay in transit.
In addition, we are doing all we can to keep our team and their families safe; our admin team is working remotely from home, whilst our warehouse team and partners are keeping up the highest hygiene standards.
If you have any further questions, please reach out to us directly and we’ll be happy to assist you.
The Team at Glow Ring Light Co.
Do you have a pick up location?
At the moment, we do not have a pick up option available but we hope to offer this again early in 2022! However, we do offer regular and express shipping so we hope to still be able to supply your ring light in ample time for your next project!
Do I have to place a minimum order?
Absolutely not! Get your hands on the best ring lights and ring light accessories in Australia without having to fork out more any more than just what you need.
What currency are your prices listed in?
At present, we only ship throughout Australia so you can expect that all our pricing is in Australia dollars (AUD$).
What payment methods do you accept?
At present, we offer payment through PayPal, Stripe and AfterPay.
Using PayPal, you are able to pay directly from your PayPal account which you will be prompted to log into once you have selected PayPal at the checkout. Alternatively, you can also use the PayPal processing system to pay via a credit or debit card (VISA, Mastercard, American Express), without needing a specific PayPal account.
Paying for your order via Stripe is simple, easy and secure. Simply check out right on the check out page using your debit or credit card and you’re done!
We are also proud to announce that Glow Ring Light Co. has partnered with AfterPay so you can ‘Shop now, enjoy now, pay later.’ Selecting AfterPay at the checkout, you will be able to get your hands on your new ring light or make up light and then pay it off in four equal instalments, interest free. Click Here to Shop Now.
I want to use AfterPay - how do I do it?
If you don’t already have an AfterPay account, you will need to create one before placing your order, but you can do this via our checkout also. By selecting ‘AfterPay’, this will open a further drop down information tab. Once you click the ‘Pay Now with AfterPay’ button, you will automatically be redirected to AfterPay where you can log into your account and accept the purchase.
After this you will return to us at Glow Ring Light Co. and your order should process. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.
You will receive an AfterPay order confirmation separately to our Glow Ring Light Co. confirmation and you will be able to keep an eye on your payment schedule directly via the AfterPay website.
To find out more about AfterPay, or to set up an account, CLICK HERE.
Are my payment details safe?
We, Glow Ring Right Co., as the merchant, do not have access to your payment information at all. All of our payments and billing etc. are smoothly taken care of by PayPal, Stripe or AfterPay, all very highly regarded and trusted companies for the buying and selling of products. Each have their own layers of security, encryption and protection so you can feel safe in shopping with us. For more information, please see their respective websites.
I need to change/cancel items on my order.
Once an order has been placed in our system, we have only a very small window of time to change or cancel the order, including change of address.
If there is a change that needs to be made, such as a change in product or shipping address, please contact us immediately via firstname.lastname@example.org and we will endeavour to organise this for you up until the point that the order has been picked and packed by us or our partner supplies.
Once the parcel has made its way into the hands of our courier, we are unable to make any more changes, including a change of address.
If we cannot cancel an item of the order, you are welcome to return it according to our Returns Policy.
How do I know if my order was successful?
All orders that have been placed successfully and are making their way through our picking and packing stages will be accompanied by an order confirmation directly via email. This should arrive in your inbox within 10 minutes of purchase, but can sometimes land in your junk/spam folder so if it hasn’t arrived, don’t forget to look in there!
If you are still not sure if your order was successful, please check with your financial institution or by looking inside your PayPal or AfterPay account, as appropriate, or reach out to us directly.
Where do you ship?
Glow Ring Light Co. currently ships to all metropolitan and regional areas, Australia wide. We have valued customers enjoying ring lights and make up mirrors throughout New South Wales, Victoria, South Australia, Tasmania, Western Australia, Northern Territory, Queensland and Australian Capital Territory.
We are also currently looking into the potential of shipping internationally. If you are outside of Australia and looking to purchase from us, please contact us email@example.com and we will endeavour to help!
How much is shipping?
We offer free shipping on all orders over $50, regardless of your location! We also offer express shipping, for times when you need your ring light in a hurry! To view our full shipping policy, including shipping costs and timeframes, please click here.
I’ve placed my order… when can I expect it to arrive?
As soon as your order has been placed and payment has been received, a chain of events is set in motion to package your order and have it dispatched from our Australian warehouse as soon as possible! Most orders are dispatched within 24 hours of placing your order, or the next business day if placed on over weekend on on a public holiday.
For more information on shipping timeframes, please click through here: https://glowringlightco.com.au/shipping-information/
I’ve placed my order - where can I find the tracking number for my Glow Ring Light Co. order?
Fantastic! So you’ve successfully placed your order! Our team in our Sydney warehouse would be busy packing your order right now.
We totally understand the excitement of waiting for a parcel to arrive and having a tracking number to track the progress of your delivery can feel like Christmas! As soon as your order has been dispatched, you will automatically be sent tracking information to the email address provided at the checkout.
Please note that your order may be shipped in multiple packages if ordering more than one item. You will receive tracking information for all packages but please keep in mind that packages may not necessarily arrive on the same day.
If you have not received tracking information within 2 business days of placing your order, please check your spam folder in case it ended up in there.
If you have any concerns about your order, please contact us via firstname.lastname@example.org and we will endeavour to get back to you as soon as possible.
How can I provide feedback about a product?
We love hearing from our happy customers and we get very excited about sharing positive feedback with our team. We’d love for you to a leave a review, which you can do quickly and easily by returning to the page on which you purchased the particular item and leaving a review towards the bottom of the page. Alternatively, you can click through to our Reviews Page here: https://glowringlightco.com.au/customer-reviews/
Sharing your experience will help other shoppers decide whether our right lights and accessories are right for them.
Who should I contact if I have an issue?
We do our absolute best to ensure all of our customers have a fantastic experience shopping with us and we have a very good track record so far!
Occasionally though, we know that things can crop up. If you have an issue, whether it be related to shipping/delivery, or specific to the item you have purchased, please don’t hesitate to contact us via email@example.com and we will work with you to get the issue sorted ASAP, whatever it may be!
What are your returns and refunds policies?
Here at Glow Ring Light Co., we believe we have found the best right lights and accessories in Australia.
However, if for any reason you are not 100% satisfied with your product(s), please contact us through firstname.lastname@example.org within thirty (30) days of purchasing.
For full details on returning or exchanging your right light, please see our Returns Policy.
FAQS ABOUT OUR PRODUCTS
What ring light do I need?
Here at Glow Ring Light Co., we aim to supply a ring light to suit everyone – regardless of your industry, product or service, content creation strategy, or setup!
If you are looking for a ring light to use predominantly at your desk or computer, whether it be a clip on ring light that will clips straight onto your computer monitor or laptop, our desktop collection has got you covered! Perfect for Zoom meetings, web conferences and online tutorials.
If you are looking for something to light a bigger area, or something suitable for capturing content whilst standing, then the floor standing ring lights have got you covered! Perfect for everything from use in a salon, to cooking tutorials, product photography, or higher level production without the huge price tag.
Our team has helped thousands of Australian businesses and brands to find the perfect ring light to suit their individual needs and set ups. No question is too hard to answer, and you’ll always get our honest opinion on what’s going to work best!
Please don’t hesitate to reach out to us. You can start by clicking here!
Do your products come with a warranty?
All of our products are covered by a 12 month warranty to cover manufacturing faults or defects. In the unlikely event of an issue with your product, please reach out to us for assistance.