Frequently Asked Questions
Find Your Answers Here…
Whether you have a question about how to order from Glow Ring Light Co. or a shipping enquiry, we hope you’ll find the answer you are looking for here! If not, please reach out to us at email@example.com.
FAQS ABOUT SHOPPING WITH GLOW RING LIGHT CO.
COVID-19 UPDATE (Last updated 26th August 2021)
Here at Glow Ring Light Co. we are doing everything we can to keep supplying the Australian market and we wanted to keep you updated on our situation here at our HQ.
We are doing all we can to keep our team and their families safe. Our admin team are working remotely from home, whilst our warehouse team and partners are keeping up the highest hygiene standards.
Processing Time: We are experiencing a high demand for our products at this time, and thank you all for your support. Whilst we ordinarily aim to process all orders within 1-2 business days, processing is taking a little longer than usual. We ask that you please be patient with us during this time. If you need your order dispatched urgently, please let us know in the order comments or via email and we will do our best to prioritise your request.
Standard Delivery: Our delivery partners are working around the clock to deliver orders and we thank you for their efforts. Once dispatched, most orders are still arriving within 5-10 business days Australia wide, though please continue to be patient in case there is a slight delay in transit.
Express Delivery: We have temporarily suspended our express delivery option for 14″ and 19″ ring light sets, as a result of delays with this service. If you are in need of your order urgently, please reach out to us before placing your order and we will see if we can accommodate you.
Sydney Pick Up: At the time of writing, we are still facilitating contactless pick ups of our 14″ and 19″ ring light sets from our Seven Hills distributor. Pick ups must be confirmed via email prior to purchase.
If you have any further questions, please reach out to us directly and we’ll be happy to assist you.
The Team at Glow Ring Light Co.
Do you have a pick up location?
We are pleased to announce that we now have a distributor in Sydney now offering same day pick up, including after hours and weekends. Please note that at the moment we are only able to offer pick up for our 14″ and 19″ glow ring light sets.
Pick ups need to be be coordinated with us prior to purchasing.
Do I have to place a minimum order?
Absolutely not! Get your hands on the best ring lights and make up lights in Australia without having to fork out more any more than just what you need.
What currency are your prices listed in?
At present, we only ship throughout Australia so you can expect that all our pricing is in Australia dollars (AUD$).
What payment methods do you accept?
At present, we offer payment through PayPal, Stripe and AfterPay.
Using PayPal, you are able to pay directly from your PayPal account which you will be prompted to log into once you have selected PayPal at the checkout. Alternatively, you can also use the PayPal processing system to pay via a credit or debit card (VISA, Mastercard, American Express), without needing a specific PayPal account.
Paying for your order via Stripe is simple, easy and secure. Simply check out right on the check out page using your debit or credit card and you’re done!
We are also proud to announce that Glow Ring Light Co. has partnered with AfterPay so you can ‘Shop now, enjoy now, pay later.’ Selecting AfterPay at the checkout, you will be able to get your hands on your new ring light or make up light and then pay it off in four equal instalments, interest free. Click Here to Shop Now.
I want to use AfterPay - how do I do it?
If you don’t already have an AfterPay account, you will need to create one before placing your order, but you can do this via our checkout also. By selecting ‘AfterPay’, this will open a further drop down information tab. Once you click the ‘Pay Now with AfterPay’ button, you will automatically be redirected to AfterPay where you can log into your account and accept the purchase.
After this you will return to us at Glow Ring Light Co. and your order should process. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.
You will receive an AfterPay order confirmation separately to our Glow Ring Light Co. confirmation and you will be able to keep an eye on your payment schedule directly via the AfterPay website.
To find out more about AfterPay, or to set up an account, CLICK HERE.
Are my payment details safe?
We, Glow Ring Right Co., as the merchant, do not have access to your payment information at all. All of our payments and billing etc. are smoothly taken care of by PayPal, Stripe or AfterPay, all very highly regarded and trusted companies for the buying and selling of products. Each have their own layers of security, encryption and protection so you can feel safe in shopping with us. For more information, please see their respective websites.
I need to change/cancel items on my order.
Once an order has been placed in our system, we have only a very small window of time to change or cancel the order, including change of address.
If there is a change that needs to be made, such as a change in product/colour/accessories or shipping address, please contact us immediately via firstname.lastname@example.org and we will endeavour to organise this for you up until the point that the order has been picked and packed by us or our partner supplies.
Once the parcel has made its way into the hands of our courier, we are unable to make any more changes, including a change of address.
If we cannot cancel an item of the order, you are welcome to return it according to our Returns Policy.
How do I know if my order was successful?
All orders that have been placed successfully and are making their way through our picking and packing stages will be accompanied by an order confirmation directly via email. This should arrive in your inbox within 1 hour of purchase, but can sometimes land in your junk/spam folder so if it hasn’t arrived, don’t forget to look in there!
If you are still not sure if your order was successful, please check with your financial institution or by looking inside your PayPal or AfterPay account, as appropriate.
Where do you ship?
Glow Ring Light Co. currently ships to all metropolitan and regional areas, Australia wide. We have valued customers enjoying ring lights and make up mirrors throughout New South Wales, Victoria, South Australia, Tasmania, Western Australia, Northern Territory, Queensland and Australian Capital Territory.
We are also currently looking into the potential of shipping internationally. If you are outside of Australia and looking to purchase from us, please contact us email@example.com and we will endeavour to help!
How much is shipping?
We are proud to offer FREE SHIPPING, regardless of your order size or location! We also offer express shipping on some items, for times when you need your ring light in a hurry! To view our full shipping policy, including shipping costs and timeframes, please click here.
I’ve placed my order… when can I expect it to arrive?
As soon as your order has been placed and payment has been received, a chain of events is set in motion to package your order and have it dispatched from our Australian warehouse as soon as possible!
We aim to deliver all products within 10 business days (if not, much sooner). Occasionally however, there can be delays with our couriers. Please contact us at firstname.lastname@example.org if it has been more than 10 business days since you placed your order.
I’ve placed my order - where can I find the tracking number for my Glow Ring Light Co. order?
Fantastic! So you’ve successfully placed your order! Our team in our Australian warehouse would be busy packing your order right now.
We totally understand the excitement of waiting for a parcel to arrive and having a tracking number to track the progress of your delivery can feel like Christmas!
At the moment, we don’t have the systems in place to automatically send tracking numbers to each and every one of our customers. If you have any concerns about your order, please contact us via email@example.com and we will endeavour to get back to you within 24 hours.
How can I provide feedback about a product?
We love hearing from our happy customers and we get very excited about sharing positive feedback with our team. We’d love for you to a leave a review, which you can do quickly and easily by returning to the page on which you purchased the particular item and leaving a review towards the bottom of the page.
Sharing your experience will help other shoppers decide whether our right lights, make up lights and other lighting gear is right for them.
Who should I contact if I have an issue?
We do our absolute best to ensure all of our customers have a fantastic experience shopping with us and we have a very good track record so far!
Occasionally though, we know that things can crop up. If you have an issue, whether it be related to shipping/delivery, or specific to the item you have purchased, please don’t hesitate to contact us via firstname.lastname@example.org and we will work with you to get the issue sorted ASAP, whatever it may be!
**Please note that we are a small family run operation, focussed around bringing our customers incredible products that we use and love ourselves, at competitive prices. With this in mind, we do not have a team manning our inbox 24/7 like large, soulless companies who outsource abroad, so if you do get in touch with us, please allow 12-24 hours for a response.**
What are your returns and refunds policies?
Here at Glow Ring Light Co., we believe we have found the best right lights and make up lights in Australia.
However, if for any reason you are not 100% satisfied with your product(s), please contact us through email@example.com within thirty (30) days of purchasing for full money back.
If you have simply changed your mind, products can be returned to us for a full refund, however they must be in the original condition, with all of the parts, packaging, boxes and accessories where relevant.
The buyer is responsible for return shipping costs, unless the product is deemed to be faulty or incorrect.
For any defective products, we will endeavour to replace the item as quickly as possible, however it must be returned to us so we can verify and investigate the defect.
We reserve the right to offer a full refund if the replacement product is not available.
Glow Ring Light Co. reserves the right to deny all requests for refunds initiated because of shipping delays outside of our control. We make no guarantees as to the delivery time as we use standard couriers such as Australia Post and Fastway Couriers to ensure we can keep our postage to you completely free, regardless of your order size or location!
For full details on returning or exchanging your right light, please see our Returns Policy.
FAQS ABOUT OUR PRODUCTS
What ring light do I need?
Here at Glow Ring Light Co., we aim to supply a ring light to suit everyone – regardless of your industry, product or service, content creation strategy, or setup!
If you are looking for a ring light to use predominantly at your desk or computer, whether it be a clip on ring light that will clips straight onto your computer monitor or laptop, our desktop collection has got you covered! Perfect for Zoom meetings, web conferences and online tutorials.
If you are looking for something to light a bigger area, or something suitable for capturing content whilst standing, then the floor standing ring lights have got you covered! Perfect for everything from use in a salon, to cooking tutorials, product photography, or higher level production without the huge price tag.
Our team has helped thousands of Australian businesses and brands to find the perfect ring light to suit their individual needs and set ups. No question is too hard to answer, and you’ll always get our honest opinion on what’s going to work best!
Please don’t hesitate to reach out to us. You can start by clicking here!
Do your products come with a warranty?
All of our products are covered by a 12 month warranty to cover manufacturing faults or defects. In the unlikely event of an issue with your product, please reach out to us for assistance.